Returns & Exchanges

CHANGE OF MIND

Unfortunately we are unable to refund, exchange, change or cancel an order due to the nature of personalisation. Pre-Order sales are final and cannot be refunded.

PRE-ORDERS

Please note pre-order sales (Boston Glass) are final and cannot be refunded. 

BROKEN GLASSES

Please email us at customercare@monvue.com.au within 3 business days of receiving your glass with a photo of the break.

Upon approval, our team will contact you to organise a replacement. Please do not return the item - it is illegal to post broken glass in the mail.

Glass breakage in transit is extremely rare. The MONVUE team carefully package all orders in a protective plastic sleeve and shipping box to protect the glassware.

ORDER TERMS AND CONDITIONS
  • Personalised and engraved glasses are customised and made-to-order. Unfortunately we are unable to refund, exchange, change or cancel an order due to the nature of personalisation. Please double check your order as we aren’t able to change the engraving once your order has been monogrammed by our team. 
  • The glasses may have slight variations in the crystal and we cannot guarantee flawless perfection in each glass (this can only be achieved in assembly line production).
  • Bubbles/seeds and lines in glass do not constitute as a glass flaw. Instead they are unique characteristics of the glassware. 
  • All glassware and orders are inspected prior to dispatch to ensure our customers receive the highest quality pieces.