CHANGE OF MIND
Unfortunately we are unable to refund, exchange, change or cancel an order due to the nature of personalisation. Pre-Order sales are final and cannot be refunded.
Please note pre-order sales (Boston Glass) are final and cannot be refunded.
Please email us at firstname.lastname@example.org within 3 business days of receiving your glass with a photo of the break.
Upon approval, our team will contact you to organise a replacement. Please do not return the item - it is illegal to post broken glass in the mail.
Glass breakage in transit is extremely rare. The MONVUE team carefully package all orders in a protective plastic sleeve and shipping box to protect the glassware.
- Personalised and engraved glasses are customised and made-to-order. Unfortunately we are unable to refund, exchange, change or cancel an order due to the nature of personalisation.
- The glasses may have slight variations in the crystal and we cannot guarantee flawless perfection in each glass (this can only be achieved in assembly line production).
- Bubbles/seeds and lines in glass do not constitute as a glass flaw. Instead they are unique characteristics of the glassware.
- All glassware and orders are inspected prior to dispatch to ensure our customers receive the highest quality pieces.