Returns & Exchanges

CHANGE OF MIND

Unfortunately we are unable to refund, exchange, change or cancel an order due to the nature of personalisation. Pre-Order sales are final and cannot be refunded.

PRE-ORDERS

Please note pre-order sales (Boston Glass) are final and cannot be refunded. 

BROKEN GLASSES

Please email us at customercare@monvue.com.au within 3 business days of receiving your glass with a photo of the break.

Upon approval, our team will contact you to organise a replacement. Please do not return the item - it is illegal to post broken glass in the mail.

Glass breakage in transit is extremely rare. The MONVUE team carefully package all orders in a protective plastic sleeve and shipping box to protect the glassware.

ORDER TERMS AND CONDITIONS
  • Personalised and engraved glasses are customised and made-to-order. Unfortunately we are unable to refund, exchange, change or cancel an order due to the nature of personalisation.
  • The glasses may have slight variations in the crystal and we cannot guarantee flawless perfection in each glass (this can only be achieved in assembly line production).
  • Bubbles/seeds and lines in glass do not constitute as a glass flaw. Instead they are unique characteristics of the glassware. 
  • All glassware and orders are inspected prior to dispatch to ensure our customers receive the highest quality pieces.