1. Do you offer corporate gifting?
Please contact us at firstname.lastname@example.org or call +61 404 229 609 for all corporate gifting & custom engraving enquiries.
We endeavour to respond to all enquiries within two business days, and thank you in advance for your patience.
2. Can I cancel my order or return it once I have placed an order?
Unfortunately we have a strict no cancellations policy. Our glasses are monogrammed within 1-7 business days and therefore cannot be returned for a refund.
3. What do I do if my order was broken or damaged in transit?
Please email us at email@example.com within 3 business days of receiving your glasses with a photo of the breakage.
Upon approval, our team will contact you to organise a replacement. Please do not return the item as it is illegal to post broken glass.
4. How do I take care of my glasses?
We recommend you hand wash your personalised glasses for the best result. You can polish your glasses for that *extra* shine with a soft polishing cloth. Please avoid tough scrubbing brushes on the glasses.
Once you have washed your glass(es), you can leave them to air dry or simply dry with a tea towel. Please avoid pouring ice cold drinks into the glass after washing with hot water and allow a cold glass to reach room temperature before pouring hot liquids.
5. Do you offer AfterPay as a payment option?
Personalise Now, Pay Later with Afterpay & Klarna.
MONVUE offers Afterpay & Klarna as a flexible payment option.
Afterpay & Klarna split your payments over four equal instalments due every fortnight. Nominate a debit card or credit card you want to use and Afterpay & Klarna will schedule automatic payments for you. We will dispatch your product immediately after we receive your order online.
6. Can I buy a gift voucher for someone?
Need a gift for a special someone? Give them the gift you know they'll treasure with a gift voucher from MONVUE.
Gift vouchers are now available to shop here.
7. Can I purchase MONVUE gift boxes?
All orders include complementary white reusable MONVUE canvas bags, wine insert protectors and MONVUE branded thank you cards. You can upgrade your order to include a premium MONVUE box and canvas bags for an additional $35.
Please note prices are subject to change and can be updated at any time on MONVUE.com.au