1. Do you offer corporate gifting?

Please contact us at customercare@monvue.com.au or call +61 404 229 609 for all corporate gifting & custom engraving enquiries. 

We endeavour to respond to all enquiries within two business days, and thank you in advance for your patience.

2. Can I cancel my order or return it once I have placed an order?

Unfortunately we have a strict no cancellations policy. Our glasses are monogrammed within 1-5 business days and therefore cannot be returned for a refund.

3. What do I do if my order was broken or damaged in transit?

Please email us at customercare@monvue.com.au within 3 business days of receiving your glasses with a photo of the breakage.

Upon approval, our team will contact you to organise a replacement. Please do not return the item as it is illegal to post broken glass. 

4. How do I take care of my glasses?

We recommend you hand wash your personalised glasses for the best result. You can polish your glasses for that *extra* shine with a soft polishing cloth. Please avoid tough scrubbing brushes on the glasses.

Once you have washed your glass(es), you can leave them to air dry or simply dry with a tea towel. Please avoid pouring ice cold drinks into the glass after washing with hot water and allow a cold glass to reach room temperature before pouring hot liquids.

5. Do you offer AfterPay as a payment option?

BUY NOW, PAY LATER WITH AFTERPAY, Klarna & Humm.

MONVUE offers AFTERPAY, Klarna & Humm as a flexible payment option. 

Afterpay, Klarna & Humm splits your payments over four equal instalments due every fortnight. Nominate a debit card or credit card you want to use and Afterpay will schedule automatic payments for you. We will dispatch your product immediately after we receive your order online.

6. Can I buy a gift voucher for someone?

Need a gift for a special someone? Give them the gift you know they'll treasure with a gift voucher from MONVUE. 

Gift vouchers are now available to shop here.

7. Can I purchase MONVUE gift boxes?

All orders include complementary white reusable MONVUE canvas bags, wine insert protectors and MONVUE branded thank you cards. You can upgrade your order to include a premium MONVUE box and canvas bags for an additional $26.

OTHER TERMS.

Please note prices are subject to change and can be updated at any time on MONVUE.com.au