1. Do you offer express shipping?
All orders are shipped using Sendle, Australia's first 100% carbon neutral shipping service. That means Sendle deliver your goods while taking care of the planet (win-win!).
Unfortunately we do not offer express shipping however we do have a $30 'jump the queue' option where we can prioritise your order with same-next business day monogram. Please note we cannot guarantee pickup and delivery by a certain date as the couriers are out of our control.
2. How long does shipping take?
All glasses are personalised within 1-10 business days of receiving your order however we aim to fulfil your order as soon as possible. Once your order has been monogrammed your item will be shipped using Sendle. Please use the Sendle shipping estimator here and enter 2028 as the pickup postcode + your postcode to determine the estimated delivery time frames for your location.
Please note the calculator estimates delivery times and we are unable to grantee delivery within these estimated time frames. MONVUE will not be held liable for any delays as this is out of our control. Orders placed during peak trading periods (prior to Christmas) and during sales promotions may be subject to some delay.
Please ensure you choose a delivery address where someone will be home. MONVUE will not be liable for theft of an item.
3. I need my order by a specific date, can you help?
We have a $30 'jump the queue' option where we can prioritise your order with same-next business day monogram. Your order will be picked up with the next available courier pickup however we can't guarantee a day/time.
MONVUE will not be liable for any delivery delays. Our delivery times listed are estimates only. Orders placed during Christmas and throughout promotional periods may be subject to a delay. Please view our Christmas cut-off dates above.
Please contact us at firstname.lastname@example.org or on live chat to arrange delivery by a specific date (we will try our best!)
4. Do you ship to New Zealand?
MONVUE is now shipping to New Zealand. Shipping is an additional $25 and is added at the checkout. MONVUE is not liable for any import duties - import taxes are at the cost of the customer.
5. How are the items packaged?
All orders come with complementary white MONVUE canvas bags, plastic wine inserts to protect the glass, a MONVUE thank you card and care instructions. Our gift boxes can be purchased for an additional $35.